Terms of service

Terms of Service

Last Updated: 26 June 2026

Welcome to ZUKO. These Terms of Service ("Terms") govern your access to and use of the ZUKO website, products, and services. By accessing or using our website, placing an order, or using our services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and current.
You will use this website only for lawful purposes.

2. Products and Product Information

ZUKO offers automotive accessories and related products through this website.

We make every reasonable effort to ensure that product descriptions, specifications, compatibility information, pricing, images, and availability are accurate. However:

Product images are for illustration purposes only and may vary slightly from the actual product.
Minor variations in colour, packaging, branding, or design may occur due to manufacturer updates.
Compatibility information should be verified before purchase. Customers are responsible for ensuring that the selected product is suitable for their vehicle.

We reserve the right to correct any errors or inaccuracies without prior notice.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
Applicable taxes and shipping charges, where applicable, will be displayed during checkout before payment is completed.

In the event of a pricing error, technical error, or product availability issue, Zuko Auto Pvt. Ltd. reserves the right to cancel or refuse the affected order and issue a full refund if payment has already been received.

4. Orders

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorised to use the selected payment method.
Your order constitutes an offer to purchase the selected products.

Orders are subject to acceptance, payment verification, and product availability.

Zuko Auto Pvt. Ltd. reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud, misuse, pricing errors, duplicate transactions, or unauthorized activities.

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

5. Payments

Payments are securely processed through authorised third-party payment service providers.

Zuko Auto Pvt. Ltd. does not store complete credit card, debit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment information on its servers.

Your use of payment services is also subject to the terms and privacy policies of the respective payment providers.

6. Shipping and Delivery

Orders are generally processed within our standard processing timelines.

Estimated delivery times displayed on the website are indicative only and may vary depending on:

Delivery location
Courier partner availability
Weather conditions
Public holidays
Natural disasters
Government restrictions
Other circumstances beyond our reasonable control

While we work closely with our logistics partners, Zuko Auto Pvt. Ltd. cannot guarantee delivery within any specific timeframe.

Risk of loss passes to the customer upon successful delivery.

7. Order Cancellation

Customers may cancel their order within 1 hour of placing it, provided the order has not entered processing or shipping.

Once the cancellation window has expired or the order has entered processing or has been dispatched, cancellation requests cannot be accepted.

Further details are available in our Return & Refund Policy.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Customers are encouraged to review the Return & Refund Policy before placing an order.

9. Product Usage

Customers are responsible for:

Selecting products compatible with their vehicle.
Following all installation instructions.
Using products safely and for their intended purpose.

Zuko Auto Pvt. Ltd. shall not be responsible for any damage or loss arising from:

Incorrect product selection
Improper installation
Unauthorized modifications
Misuse
Negligence
Failure to follow installation instructions
Normal wear and tear

Professional installation is recommended where applicable.

10. Warranty

Unless explicitly stated on a product page, ZUKO does not provide any express or implied warranty on the products sold through this website.

Products are sold in the condition supplied by the respective manufacturer or supplier. Customers are responsible for ensuring that the selected product is suitable for their vehicle before purchase.

Any issues relating to damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy. No additional warranty coverage is provided by ZUKO beyond the rights available under applicable consumer protection laws.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Trademarks
Product Images
Product Descriptions
Graphics
Website Design
Text
Icons
Software

is the property of Zuko Auto Pvt. Ltd. or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, stored, transmitted, or otherwise used without prior written permission from Zuko Auto Pvt. Ltd.

12. User Conduct

You agree not to:

Violate any applicable law or regulation.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Disrupt website functionality or security.
Upload malicious software or harmful code.
Use the website for fraudulent or unlawful purposes.
Interfere with other users' use of the website.

Violation of these Terms may result in suspension or termination of access.

13. Third-Party Services

Our website may contain links to or integrate third-party services including payment gateways, shipping providers, analytics tools, and social media platforms.

These services operate independently, and Zuko Auto Pvt. Ltd. is not responsible for their content, privacy policies, security practices, or services.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Zuko Auto Pvt. Ltd. shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

Use of the website.
Purchase or use of products.
Delayed deliveries caused by third-party logistics providers.
Website interruptions.
Technical failures.
Third-party services.

Our total liability for any claim relating to a product shall not exceed the amount actually paid for that product.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Changes to These Terms

Zuko Auto Pvt. Ltd. may update these Terms of Service from time to time.

Any changes will become effective immediately upon publication on this page unless otherwise stated.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts in India.