Privacy Policy
Last Updated: 26 June 2026
At ZUKO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Zuko Auto Pvt. Ltd. ("we," "our," or "us") collects, uses, stores, shares, and protects your information when you visit our website, create an account, place an order, contact our customer support team, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
Information We Collect
We may collect the following categories of information.
Personal Information
When you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with us, we may collect:
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Full Name
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Email Address
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Mobile Number
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Billing Address
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Shipping Address
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Company Name (where applicable)
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GST Information (where applicable)
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Order History
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Communication History with Customer Support
Payment Information
Payments made through our website are securely processed by authorised third-party payment service providers.
Zuko Auto Pvt. Ltd. does not store your complete credit card number, debit card number, CVV, UPI PIN, internet banking credentials, or other sensitive payment information on its servers.
Payment service providers may collect and process payment information in accordance with their own privacy policies.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
This information helps us improve website performance, security, and the overall customer experience.
How We Use Your Information
We use your information for legitimate business purposes, including:
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Processing and fulfilling your orders.
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Providing order confirmations and invoices.
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Arranging shipping and delivery.
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Providing customer support.
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Processing returns, replacements, and refunds.
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Preventing fraud and unauthorized transactions.
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Improving our website, products, and services.
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Sending order updates and important service notifications.
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Responding to customer enquiries.
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Complying with applicable legal and regulatory obligations.
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Sending promotional emails, offers, or newsletters where permitted by law or with your consent.
We do not use your personal information for purposes unrelated to our business without your consent, except where required by law.
Sharing of Personal Information
We respect your privacy.
Zuko Auto Pvt. Ltd. does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only when necessary with trusted third-party service providers, including:
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Payment Gateway Providers
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Courier and Logistics Partners
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Website Hosting Providers
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IT and Security Service Providers
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Customer Support Platforms
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Marketing and Email Service Providers
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Analytics Providers
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Government Authorities or Regulatory Bodies where required by applicable law
These service providers are authorised to use your information only to perform services on our behalf and are expected to protect your information appropriately.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
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Keep you signed in.
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Remember your shopping cart and preferences.
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Improve website functionality.
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Measure website traffic and performance.
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Understand customer behaviour.
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Improve marketing effectiveness.
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Enhance your shopping experience.
You may disable cookies through your browser settings. However, certain features of the website may not function correctly if cookies are disabled.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Our website uses SSL (HTTPS) encryption to help protect information transmitted between your browser and our website.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
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Process and fulfill your orders.
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Provide customer support.
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Maintain business records.
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Resolve disputes.
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Prevent fraud.
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Comply with applicable tax, accounting, and legal obligations.
When personal information is no longer required, we will securely delete or anonymize it where reasonably practicable and in accordance with applicable law.
Your Rights
Subject to applicable law, you may have the right to:
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Access your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information.
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Withdraw consent for marketing communications.
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Request information regarding how your personal information is processed.
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Request a copy of your personal information where applicable.
To exercise these rights, please contact us using the contact information provided below.
Third-Party Services and Links
Our website may contain links to third-party websites or integrate third-party services such as payment gateways, logistics providers, analytics providers, or social media platforms.
These third parties operate independently under their own privacy policies and terms.
Zuko Auto Pvt. Ltd. is not responsible for the content, security practices, privacy policies, or services of third-party websites or service providers.
We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our products and services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
Marketing Communications
If you subscribe to our newsletter or promotional communications, you may receive updates regarding new products, offers, promotions, and other marketing information.
You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that even if you opt out of marketing communications, you may still receive transactional communications relating to your orders or customer account.
Changes to This Privacy Policy
Zuko Auto Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
Any updates will be published on this page together with the revised Last Updated date.
We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:
Zuko Auto Pvt. Ltd.
Customer Support: support@zukoindia.in
Phone: +91 87965 35879
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in accordance with applicable laws.
