Order Cancellation Policy

At ZUKO, we understand that plans can change. This Order Cancellation Policy explains when and how you can cancel an order placed through our website.

By placing an order with ZUKO, you agree to the cancellation terms outlined below.

Cancellation Window

After the 1-hour cancellation window, orders are automatically processed for dispatch and cancellation requests can no longer be accepted.

How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team as soon as possible and provide the following details:

Our team will review your request and confirm whether your order is eligible for cancellation.

Approved Cancellations

If your cancellation request is approved:

Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted if:

If your order has already been dispatched, it cannot be cancelled. You may be eligible to request a return after delivery in accordance with our Return, Refund & Cancellation Policy.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, eligible cancellation requests received within the permitted cancellation window will be accepted without any payment refund being required.

Cancellation Limitations

Zuko Auto Pvt. Ltd. reserves the right to refuse or restrict cancellation requests in cases including, but not limited to:

Need Assistance?

If you have any questions regarding order cancellations or require assistance with your order, our Customer Support team will be happy to help.