Shipping policy

Shipping Policy

Last Updated: 26 June 2026

At ZUKO, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

  • Orders are generally processed within 1–2 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.

  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.

  • During festivals, promotional events, sales, or periods of unusually high order volumes, processing times may be slightly longer.

Processing time refers only to the time required to prepare your order for shipment and does not include the courier delivery time.

Shipping Coverage

ZUKO currently delivers to most serviceable locations across India.

If your delivery location is not serviceable by our courier partners, we will notify you as soon as possible. If payment has already been received and delivery is not possible, a full refund will be processed to your original payment method.

Delivery Time

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–7 Business Days

  • Tier 2 & Tier 3 Cities: 3–8 Business Days

  • Remote or Rural Locations: 5–10 Business Days

These delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on factors including:

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Local delivery conditions

  • Other circumstances beyond our reasonable control

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

From time to time, ZUKO may offer free shipping on selected products, categories, promotional campaigns, or minimum order values. Any such offers will be clearly displayed on the website when applicable.

Order Tracking

Once your order has been dispatched, you will receive shipment tracking information through email, SMS, WhatsApp, or any other available communication channel.

You can use the provided tracking details to monitor your shipment directly through the courier partner.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions

  • Public holidays

  • Courier network disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete shipping information provided by the customer

  • High shipping volumes during promotional periods

Once an order has been handed over to the courier partner, Zuko Auto Pvt. Ltd. cannot guarantee delivery timelines and is not responsible for delays caused by third-party logistics providers.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient Name

  • Delivery Address

  • Landmark (if applicable)

  • Mobile Number

  • PIN Code

If incorrect or incomplete information is provided, delivery may be delayed, returned, or cancelled by the courier partner. Any additional shipping charges incurred for address correction, re-dispatch, or re-delivery may be payable by the customer.

Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incomplete, or contains an incorrect product, please contact our Customer Support team within 48 hours of delivery.

To help us investigate your request, please provide:

  • Order Number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A brief description of the issue

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy.

Failed Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed due to customer unavailability, refusal to accept the package, or incorrect delivery details, the shipment may be returned to us.

Additional shipping charges for re-dispatch, where applicable, may be charged to the customer.

Order Cancellation

Orders may be cancelled within 1 hour of placing the order, provided they have not entered processing or shipping.

Once an order has entered processing or has been dispatched, cancellation requests cannot be accepted. Customers may refer to our Return & Refund Policy for information regarding eligible returns.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Zuko Auto Pvt. Ltd.

Customer Support: support@zukoindia.in

Phone: +91 87965 35879

Thank you for choosing ZUKO. We appreciate your trust and remain committed to providing a reliable, transparent, and efficient shopping experience.