Last updated: 26 June 2026
At ZUKO, customer satisfaction is important to us. We strive to deliver high-quality automotive products and a reliable shopping experience. If you are not completely satisfied with your purchase, please review this Refund, Return & Cancellation Policy carefully before requesting a cancellation, return, replacement, or refund.
Order Cancellation
Customers may cancel their order at any time before it has been dispatched. Orders are typically processed and dispatched within 24 hours of being placed, so please contact us as soon as possible if you wish to cancel.
Once an order has been dispatched, it cannot be cancelled. If the order has already been shipped, it may only be eligible for return in accordance with this policy.
If a cancellation request is approved, the full amount paid, including applicable taxes, will be refunded to the original payment method.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
1
Product must be unused, uninstalled, and in original condition
2
Original packaging, labels, manuals & accessories included
3
Valid order number or proof of purchase required
4
Must pass our quality inspection
Returns may be declined if the product has been used or installed, shows signs of damage, misuse, negligence, or alteration, is missing parts or original packaging, or otherwise does not meet the eligibility requirements above.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged during transit, defective, or different from the item you ordered, please notify our Customer Support team within 48 hours of delivery.
To help us process your request promptly, please provide:
2
Clear photographs of the product
3
Photographs of the outer packaging (where applicable)
4
A brief description of the issue
After verification, we will arrange an appropriate replacement or refund at no additional cost to you.
Refunds
Once your returned product has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, the product value and any applicable GST or taxes paid with the order will be refunded. Original shipping or delivery charges paid during checkout are non-refundable.
Approved refunds are processed to the original payment method within 5–7 business days. Depending on your bank, card issuer, UPI provider, or payment service provider, it may take additional time for the refunded amount to appear in your account.
Return Shipping
For approved returns, ZUKO will bear the return shipping cost.
Customers should not return products without first contacting our Customer Support team and receiving return instructions. Returns sent without prior authorization may experience delays or may not qualify for a refund or replacement.
Non-Returnable Items
Returns or refunds will not be accepted for:
1
Products that have been used or installed
2
Products damaged by misuse, negligence, or wear and tear
3
Products missing original packaging, labels, or accessories
4
Products returned after the 7-day return period
5
Clearance, promotional, liquidation, or final-sale items
6
Gift cards or digital products, where applicable
Replacement Policy
Eligible products that arrive damaged, defective, or incorrect may be replaced instead of refunded, subject to product availability.
If the same product is unavailable, ZUKO may, at its discretion, offer an equivalent replacement product or process a refund in accordance with this policy.
Contact Us
If you have any questions regarding cancellations, returns, refunds, replacements, or this policy, please contact us:
Our Customer Support team will make every reasonable effort to assist you as quickly as possible during our business hours.
Thank you for choosing ZUKO. We appreciate your trust and remain committed to providing a transparent, fair, and reliable shopping experience.
