Refund policy

Refund, Return & Cancellation Policy

Last Updated: 26 June 2026

At ZUKO, customer satisfaction is important to us. We strive to deliver high-quality automotive products and a reliable shopping experience. If you are not completely satisfied with your purchase, please review this Refund, Return & Cancellation Policy carefully before requesting a cancellation, return, replacement, or refund.

Order Cancellation

Customers may cancel their order within 1 hour of placing it, provided the order has not entered processing or shipping.

After the 1-hour cancellation window, orders are automatically processed for dispatch and cannot be cancelled. If the order has already been shipped, it may only be eligible for return in accordance with this policy.

If a cancellation request is approved, the full amount paid, including applicable taxes, will be refunded to the original payment method.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The product must be unused, uninstalled, and in its original condition.
The product must be returned with its original packaging, labels, manuals, accessories, and any complimentary items received with the order.
A valid order number or proof of purchase must be provided.
The returned product must successfully pass our quality inspection before a refund or replacement is approved.

Returns may be declined if the product:

Has been used or installed.
Shows signs of damage, misuse, negligence, or alteration.
Is returned with missing parts, accessories, or original packaging.
Does not meet the eligibility requirements stated in this policy.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from the item you ordered, please notify our Customer Support team within 48 hours of delivery.

To help us process your request promptly, please provide:

Your Order Number.
Clear photographs of the product.
Photographs of the outer packaging (where applicable).
A brief description of the issue.

After verification, we will arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome of your return request.

If your return is approved:

The product value will be refunded.
Any applicable GST or taxes paid with the order will also be refunded.
Original shipping or delivery charges paid during checkout are non-refundable.

Approved refunds are processed to the original payment method within 5–7 business days. Depending on your bank, card issuer, UPI provider, or payment service provider, it may take additional time for the refunded amount to appear in your account.

Return Shipping

For approved returns, ZUKO will bear the return shipping cost.

Customers should not return products without first contacting our Customer Support team and receiving return instructions.

Returns sent without prior authorization may experience delays or may not qualify for a refund or replacement.

Non-Returnable Items

Returns or refunds will not be accepted for:

Products that have been used or installed.
Products damaged due to improper installation, misuse, negligence, accidents, or normal wear and tear.
Products returned without original packaging, labels, manuals, or accessories.
Products returned after the 7-day return period.
Clearance, promotional, liquidation, or final-sale items where clearly identified.
Gift cards or digital products, where applicable.